I love Trader Joe’s.
Let me repeat:
I have a passionate, undying, borderline-fanatic love for Trader Joe’s.
damn right it does
I shop there at least once or twice a week, sometimes once a day, because the prices and the variety are unmatched.
But I had an incredibly uncomfortable experience today at the Trader Joe’s on Santa Monica Blvd in West Hollywood that I should share.
I walked into the store to buy something for lunch and headed to the restroom–after all, they say you should never shop on a full bladder, or something.
There’s one men’s and one women’s restroom, so I ducked into the men’s which consists of a stall, urinal and sink–standard stuff–and lock the door behind me.
As I’m washing my hands, I hear what sounds like a key opening a lock. As soon as I turn around, an older man with a Trader Joe’s badge proceeds to walk into the restroom.
I’m in shock.
What if I was actually, you know, going to the restroom right then?
never is a man more defenseless than at this exact moment in his life
“Uhhh…excuse me. I was using the restroom,” I say, hoping he’s either senile or they just discovered uranium behind the restroom wall or there was some other valid reason for the dude to barge in and not even knock and ask if anyone’s in there.
Unfazed and looking down as he uses the sink, he says “the restroom already has privacy and has a separate stall.”
I ask, “then…why is there a lock on the door?”
“Eh, the manager from 9 years ago never changed it out”.
I walked out of there still dazed. What if I was a woman, how violating would this feel to have some stranger just unlock the door your locked while you’re using the restroom? What if someone did that to my mother or a friend of mine?
I picked up my “Middle East Feast” and paid, and asked to talk to the manager.
The manager was checking out another customer and sent over someone else to talk to me.
I echoed what happened, and the young girl didn’t understand which employee I was talking about. I didn’t grab his name because I was still in “wtf” mode of the situation but offered an accurate description of him. She shrugged her shoulders and said “yeah, it happens” and that was the extent of how far I got with her.
I left the store and emailed corporate letting them know the situation, got the confirmation the message was received, but no response. I’m pretty surprised by that sort of conduct–not only does it violate customer service etiquette, it violates human etiquette. If I did that to someone in my own home, they could likely sue me for sexual harassment.
So why would it be ok to have some strange employee just walk on in, no knocking, unapologetically, at a store where I’m using the restroom?
I don’t really give a damn about this kind of stuff, but idk what’s wrong with this Trader Joe’s store. This week alone I found plastic wrap baked into one of the falafels I got there and I’ve been shopping at Trader Joe’s and this store in particular for years without incident not to mention I’ve never found a foreign object in food before that isn’t hair.
I recommend Trader Joe’s to people up and down, but I’m not gonna go back to this store anytime soon.
your neon sign beacons towards sadness and despair